Terms and Conditions
Terms of Use
These Terms of Service (“Terms”) govern the use of the website, products, and services offered by The Wellness Studio (“Company,” “we,” “our,” or “us”). By accessing or using our website or engaging our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must not use our website or Services.
1 Eligibility: You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement.
1.2 Permitted Use: You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services in any way that violates any applicable local, national, or international law or regulation. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way. To transmit, or procure the sending of, any advertising or promotional material without our prior written consent. To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity. To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our Services, or which, as determined by us, may harm us or users of our Services or expose them to liability.
2. Accounts
2.1 Account Creation: To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.2.2 Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.3. Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and Services strictly for your personal or internal business purposes. You shall not:
• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our website or Services, except as expressly permitted under these Terms or by prior written consent.
• Use our Services for any unlawful, infringing, or harmful purpose.
3. Intellectual Property
3.1 Ownership: All content, features, and functionality on our website, including but not limited to text, graphics, logos, images, and software, are the exclusive property of The Wellness Studio and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.3.2 Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and Services for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform the work produced by The Wellness Studio.
5. Payment Terms
• Fees and payment schedules will be outlined in a contract, agreement, or terms and conditions.
• Late payments may incur interest charges and may result in suspension or termination of Services.
6. Client Responsibilities
The Client agrees to:
• Pay for all classes, activities, events associated with The Wellness Studio that they wish to attend, in a timely manner, prior to the event occurring.
• Ensure that they practice within their own limits and ensure that they are minimising risk of injury while at The Wellness Studio.
7. Warranties and Disclaimers
• The Company will provide Services with reasonable care and skill.
• Except as expressly stated herein, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the fullest extent permitted by law:
The Wellness Studio is authorised to act, according to their best judgment, in any emergency requiring medical attention. By voluntary participation in the activities at The Wellness Studio, the Client hereby, to the full extent permitted by law, WAIVES ALL LEGAL RIGHTS OF ACTION AGAINST AND FULLY RELEASE The Wellness Studio, its directors, instructors, employees, agents, landlords, leases or franchisees (Related Parties) for the loss, damages, or injury while going to and from and whilst participating in the activities conducted or organised by The Wellness Studio including without limitation, liability for any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of The Wellness Studio and/or Related Parties.
9. Termination
• Either party may terminate the Services with written notice if the other party materially breaches these Terms.
• Payments that don’t fall in line with the cancellation policy are non-refundable, except where expressly agreed otherwise in writing, or in exceptional circumstances.
• The Company may suspend or terminate Services immediately if the Client fails to make payments, provides unlawful content, or engages in conduct harmful to the Company.
10. Third-Party Services
The Company may integrate third-party tools, platforms, or hosting services into the Client’s project. The Company is not responsible for downtime, limitations, or issues caused by third-party providers. The Client agrees to comply with all applicable third-party terms and conditions.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom without regard to conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved amicably between the parties. If unresolved, such disputes shall be submitted to the courts of competent jurisdiction located in Scotland.
12. Modifications
We reserve the right to modify or update these Terms at any time without prior notice. The most current version will be posted on our website, and continued use of our Services constitutes acceptance of the updated Terms.
13. Contact Information
For questions regarding these Terms, please contact us at:
The Wellness Studio
info@wellnessstudioayr.com
WAIVER
I understand, acknowledge and agree that due to the nature of dancing, including pole, stretch and flexibility, the classes, private parties, pole practices and other related activities conducted by The Wellness Studio carries inherent dangers and risks, including risk of injury or death. I hereby agree that I am age 16 or older (unless booked into a specific teen or child class). I further agree that participating in any activity organized or conducted by The Wellness Studio is purely on my sole volition and risk. I agree that while classes or other are in session, it may not be possible or practical for the instructors at The Wellness Studio to provide safety instructions and recommendations. I acknowledge that I am at liberty to, at any time, cease or suspend my participation if I am in any way incapacitated, unable to continue or feel that any activity may result in bodily injury to myself or other participants. Should I decide to continue despite such conditions, any encouragement, recommendations or advice given by the instructors at The Wellness Studio does not negate the voluntary nature of my decision.
I hereby authorize the staff members of The Wellness Studio to act for me, according to their best judgment, in any emergency requiring medical attention. By my voluntary participation in the activities at The Wellness Studio, I hereby, to the full extent permitted by law, WAIVE ALL LEGAL RIGHTS OF ACTION AGAINST AND FULLY RELEASE The Wellness Studio, its directors, instructors, employees, agents, landlords, leases or franchisees (Related Parties) for the loss, damages, or injury while going to and from and whilst participating by myself in the activities conducted or organised by The Wellness Studio including without limitation, liability for any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of The Wellness Studio and/or Related Parties.
All medical expenses incurred will be the responsibility of the participant. In lieu of medical certificate signed by a doctor, I have no knowledge of any physical or mental impairments that would affect my participation in any class, activity, program, workshop and/or party.
The Wellness Studio and staff are not responsible for belongings left in the studio.
I have read and understood this agreement, and I am aware that by signing this agreement I am waving certain legal rights which I or my heirs, executors, and representatives may have against the release.
I agree to not divulge or appropriate for my own use, or to the use of others in competition with The Wellness Studio any intellectual property which may or may not include dance routines, pole tricks, moves, names of moves or routines, performances, design a website and materials, forms, class descriptions and names, secret or confidential information or knowledge pertaining to the business of The Wellness Studio, or of any of its subsidiaries, obtained by me in any way while I was in direct contact with The Wellness Studio or by any of its subsidiaries.
TERMS AND CONDITIONS
LATE ENTRY
Please note that our classes start on the dot, so make sure you are in the studio at least 5 minutes before the class begins. Some of our instructors may allow a grace period of up to 5-10 minutes, during which the studio door will be left open and you will be buzzed in from downstairs. However, if you are anymore than 5-10 minutes late it is at the instructors' discretion whether you will be permitted into the studio or not. Late entry causes disruption to the class/event and if you miss the warm up (related to specific classes) you will need to do your own warm up before being able to join in with the class to ensure you are sufficiently warmed up to prevent injury. Please arrive on time as you will not be refunded or transferred for late entry.
CANCELLATION & REFUND POLICY
If you need to cancel a class please make sure to cancel class as soon as possible by using the booking system you used to book the class. This allows us to give your space to someone who may be on the waitlist for the class.
We cannot accept cancellations via email/social media.
If you cancel 48 hours before the class you will receive a refund and your class credit will automatically be added back to your account for you to reschedule and use towards another class. If you used a class pack to book into the class/event the refunded credit will be returned to your class pack and will expire when the class pack expires. If you did not use a class pack to book the class/event (you paid the drop in price via card payment) the credit will be refunded to your account and this will expire after 4 weeks.
If you need to cancel your class within the 48 hours before the class this will be classed as a late cancellation and you will not receive a refund or your class credit back into your account.
There are no exceptions to this rule, so please do not contact to reschedule to a new class, as this will not be possible if you're cancelling within the 48 hour period prior to your class.
We do not offer refunds or transfers for unused/expired class credits. Please understand that it is your responsibility to book and attend your classes before they expire. We have a strict policy and do not offer refunds or expiry extensions for unused or expired class credits. We specifically save a space for you in the class you booked in for and it is your responsibility to attend your classes.
All workshops are non-refundable.
LATE CANCELLATION & NO SHOW FEE (Unlimited Membership only)
If you cancel within 6 hours of the class you will incur a £5 late cancel fee. If you cannot attend a class, please log into your account before the cancellation window and cancel your booking. If you don't show up to your class more than twice without cancelling you will incur a £5 no show fee and then every time after you will incur this fee. This is to encourage you to cancel your class if you cannot attend, to allow someone else to get your space and also to allow the instructor to plan accordingly for their classes. We understand that emergencies happen, hence the no show fee will only be charged after two occurrences.
STUDIO HIRE
Please don’t go over your allocated duration for studio hire as the studio has other classes/appointment commitments to adhere to. Please arrive no more than 15 minutes before your start time, if you require time to set up, please plan ahead and ensure this is included in the duration of the studio hire. If playing music please be mindful of our neighbours in the building and keep noise/music to a reasonable level. We ask that you respect the space and the belongings/contents within the studio and leave it as you found it (turn off lights, tidy up after yourself, close the windows, etc.). Please do not switch the wall-mounted heaters off at the wall - they are on timers that are linked to Wi-Fi so must be kept powered on. If you wish the studio to be warmer/cooler please just press the touch screen power symbol on the heater to operate. If you are late we cannot give you extra time added on to your allotted time slot due to other class commitments. Due to health and safety guests are not permitted take part in any event/class/workshop whilst intoxicated. The studio cancellation policy is 48 hours, if you cancel your booking within 48 hours you not receive a refund. All studio hire bookings are a minimum of 1.5 hours.
MEMBERSHIP TERMS
Class packs
The class pack begins on the first day you book a class not the day you purchase the class pack (so for example if you purchase the class pack on a Monday but the class you are booked in for is Tuesday, the expiry period begins on that Tuesday).
You can mix and match classes, class packs are valid for all classes, pole practice sessions and workshops at the studio. You can go to different classes every week within the expiry period class pack is valid for.
Once you purchase your class pack, you don’t need to book all the classes at once but you do need to use them within the expiry period, so make sure you book all the classes to ensure you don’t lose out on a class credit.
No set start dates, you can purchase when you have been paid, billed once.
There are 4, 6 and 8 class packs, valid for 4 weeks, 6 weeks and 8 weeks respectively.
Cancellation and Refund Policy
If you need to cancel a class please make sure to cancel class as soon as possible by using the booking system you used to book the class. This allows us to give your space to someone who may be on the waitlist for the class.
We cannot accept cancellations via email/social media.
If you cancel 48 hours before the class you will receive a refund or your class credit will automatically be added back to your account to reschedule and use towards another class. If you used a class pack to book into the class/event the refunded credit will be returned to your class pack and will expire when the class pack expires. If you did not use a class pack to book the class/event (you paid the drop in price via card payment) the credit will be refunded to your account and this will expire after 4 weeks.
If you need to cancel your class within the 48 hours before the class this will go down as a late cancellation and you will not receive a refund or your class credit back into your account.
There are no exceptions to this rule, so please do not contact to reschedule to a new class, as this will not be possible if you're cancelling within the 48 hour period prior to your class.
We do not offer refunds or transfers for unused/expired class credits. Please understand that it is your responsibility to book and attend your classes before they expire. We have a strict policy and do not offer refunds or expiry extensions for unused or expired class credits once purchased. We specifically save a space for you in the class you booked in for and it is your responsibility to attend your classes.
All workshops are non-refundable.
UNLIMITED MEMBERSHIPS
LATE CANCELLATION & NO SHOW FEE: Please note that if you need to cancel a class/session please cancel and give as much notice as possible. If you cancel within 6 hours of the class you will incur a £5 late cancel fee. If you cannot attend a class, please log into your account before the cancellation window and cancel your booking. If you don't show up to your class more than twice without cancelling you will incur a £5 no show fee and then every time after you will incur this fee. This is to encourage you to cancel your class if you cannot attend, to allow someone else to get your space and also to allow the instructor to plan accordingly for their classes. We understand that emergencies happen, hence the no show fee will only be charged after two occurrences.
MEMBERSHIPS: When you sign up for our Memberships, you are enrolled in a monthly subscription (auto-renews) with a 3-month minimum contract. Payment will be deducted from your account on the same date you purchased the membership. The unlimited membership includes unlimited pole classes, pole practice sessions and other regular drop in classes on the class schedule. Classes that are in blocks are not included in the membership.
HOW TO CANCEL A MEMBERSHIP: If you wish to cancel, please notify info@wellnessstudioayr.com.
MEMBERSHIP PAUSES/FREEZES: Membership can be paused for up to 6 weeks annually with 1 week notice via email to info@wellnessstudioayr.com. You cannot cancel on a pause/freeze.
WORKSHOPS & EVENTS: Please be advised that all workshops, events, and training sessions are non-refundable. You receive 10% off all workshops as part of the Unlimited Membership, you can book as many workshops/events per month as you want, using the discount code you will receive in the welcome email. If a workshop is cancelled, you will be fully refunded.
PRIVATE 1:1 POLE SESSIONS: You will receive 10% off Private 1:1 Pole Sessions, you are allowed to use this discount at 1 private session per month. You can use the discount code provided in the welcome email.
If you have any questions, please reach out to us at info@wellnessstudioayr.com. We hope these terms and conditions help clarify our policies. If you have any further inquiries, feel free to contact us.
